Welcome to HIP Apparel Company (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and services, including any purchases made through our online store. By accessing or using our site, you agree to these terms. Please read them carefully.
General
HIP Apparel Company designs and sells apparel and accessories that reflect art, advocacy, and wellbeing. By using our services, you agree to comply with all applicable laws and these Terms.
Products and Orders
- All products are subject to availability and may be changed or discontinued at any time.
- We reserve the right to refuse or cancel any order at our discretion.
- Colors and designs may appear slightly different due to digital display variations.
Pricing and Payment
- All prices are listed in [USD] unless otherwise stated.
- We accept payments through secure third-party providers.
- Prices do not include taxes or shipping fees, which will be calculated at checkout.
Shipping and Delivery
- We ship domestically and internationally. Shipping times may vary.
- HIP Apparel is not responsible for delays due to customs or postal issues.
- Lost or stolen packages should be reported immediately for review.
Returns and Exchanges
HIP Apparel does not accept returns or size/color exchanges for products due to being made-to-order. However, if a product arrives damaged, defective, or if there’s a carrier error or invalid address, HIP Apparel will offer a reshipment. Claims for damaged or defective items must be submitted within 30 days of delivery, and claims for undelivered items must be submitted within 30 days after the expected delivery timeframe.
Here’s a breakdown of HIP Apparel’s return and exchange policies:
No Returns/Exchanges for Buyer’s Remorse:
- HIP Apparel does not accept returns or exchanges if a customer simply changes their mind or orders the wrong size or color.
Damaged or Defective Items:
- If a product is damaged or defective, customers can request a replacement or refund within 30 days of delivery. Photographic proof may be required.
Carrier Errors/Invalid Addresses:
- If a product is returned due to an issue with the delivery address or carrier, HIP Apparel will offer to reship the order.
Unclaimed Returns:
- If a product is returned to HIP Apparel’s facility, the user will be contacted and responsible for the shipping cost to have it reshipped. Unclaimed returns are typically donated to charity after 30 days.
Reshipping/New Orders:
- If a customer requires a different size or wants a different product for reasons other than damage or defect, they will need to place a new order at their own expense.
- To initiate a return, please contact: info@hipapparel.growthsquad.dev.
Intellectual Property
- All designs, logos, graphics, and text are the property of HIP Apparel and are protected by copyright and trademark laws.
- Unauthorized use or reproduction is strictly prohibited.
User Conduct
You agree not to:
- Violate any laws or regulations;
- Infringe on our intellectual property;
- Use our site for harmful or misleading activity.
Limitation of Liability
HIP Apparel is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
Privacy Policy
Please refer to our separate [Privacy Policy] for details on how we collect, use, and protect your information.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site means you accept the updated Terms.
Contact Us
For any questions or concerns, please contact us at:
Email: info@hipapparelcompany.com
Address: PO Box 201, Stuart, FL 34995
